Orders are shipped out every weekday, Monday through Friday, except holidays. Because items are made-to-order, our current preparing time is 4 to 6 business days. This is actual working days and does not include weekends and holidays. Items are shipped via courier with tracking, which delivers into USA in 3 to 5 business days and everywhere else from 2 to 4 weeks. These shipping times are only estimates and not guaranteed.
If you are working on a deadline and you need your purchase in a hurry for a gift or a special occasion, please contact us before purchasing to discuss expediting your order and we will try our best to accommodate you at no extra charge (except any additional shipping fees).
DUTIES & TAXES
Our products are shipped from United States and may be subject to customs duties not included in the product price or our shipping and handling fee. Customers are responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery. Customs duties are set and collected by the government of the country where your order is delivered, not by Biscotto Cotto™/Antimateria Srl. We cannot discount or alter customs duties in any way or reimburse you for them. Duties and taxes vary by country, so please check your local regulations to calculate.
Payments should be paid through PayPal. Please note that you don't need a PayPal account to pay via credit card. Simply select the "PayPal" button at checkout and follow the instructions. After placing your order, you will receive a confirmation notice from PayPal, which also serves as your order confirmation. Biscotto Cotto™/Antimateria Srl use a Shopify platform with secure payment gateways, encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council (certified Level 1 PCI DSS compliant). This means that all the data and customer information is ultra secure.
INFO AND PRICES
We are not responsible if information made available on this site is not accurate, complete or current. In the event that a Biscotto Cotto™ product is mistakenly listed at an incorrect price, Biscotto Cotto™/Antimateria Srl reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Biscotto Cotto™/Antimateria Srl reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Biscotto Cotto™/Antimateria Srl shall issue a credit to your credit card account in the amount of the incorrect price.
We tried to represent the prints accurately online. However, since the colours you see depend on your device settings, we cannot guarantee an identical match between screen images and prints on paper or canvas. Please consider that computer monitors can display colours differently one from each other and what you see on your screen might slightly vary from the print you receive. By ordering and submitting payment, you agree to these terms.
Biscotto Cotto™ is a registered trademark owned by Antimateria Srl, Milan, Italy. The purchase of any product does not provide the purchaser with any copyright interest or other intellectual property right in the product. All website content is our property, it's protected by international copyright laws and may not be used for any commercial or other purposes without our prior written consent. All other names and logos used on this website are the trademarks of their respective owners, and their use or appearance on this website does not constitute any affiliation, endorsement or support.