If you're not 100 percent happy with a non-personalized item for any reason, just contact us and include your order number and details. Please allow 1-2 business days for your request to be processed. We’ll get back to you soon with instructions on processing your return. Consider that an additional shipping fee may be applied.
Our policy lasts 15 days and you may return any unused product to us in its original condition within fifteen days of receiving it. We are unable to accept returns on any item not in its original condition, if damaged during the shipping process or with missing parts for reasons not due to our error. If fifteen days have gone by, unfortunately we can’t offer you a refund or replacement. Sorry, but we are unable to accept returns on personalized products or sale items. We don't exchange it with a different one even if it has equal value.
REFUND OR REPLACEMENT
We will offer a free replacement or, if you prefer, a full refund for the price of the product minus the non-refundable cost of shipping, once we receive the item. Any refunds or replacement will be dealt with on a case-by-case basis. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement. If you are approved, then your replacement or refund will be processed. In case of refund a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
When placing an order, please review your shipping address to be sure it’s correct. Shipping will be made to your billing address by default unless during purchase you clearly indicate that you want your item(s) shipped elsewhere. The shop is not responsible for shipping to wrong or old address and we do not issue refunds for lost, unclaimed, or undeliverable packages.
We apologize for the inconvenience but, if you receive a wrong item, probably something went wrong. Don't worry, contact us and we'll ship your item as soon as possible.